FAQs
PRODUCT INFORMATION
What makes OmniGym different from other home gyms?
OmniGym combines the versatility of a full gym into a single, compact setup that’s customizable to fit your fitness needs. It’s designed to grow with you, supporting a variety of workouts in one adaptable system.
Can I add more accessories to my OmniGym setup?
Yes! OmniGym is modular, allowing you to add or upgrade accessories as your fitness goals evolve. You can enhance your setup with additional parts available on our accessories page.
What types of workouts can I do with OmniGym?
OmniGym supports strength training, cardio, flexibility, and recovery exercises. You can perform a full-body workout with exercises that target every major muscle group.
Is OmniGym suitable for beginners?
Yes, OmniGym is designed for all fitness levels. It’s easy to adjust to your personal level and intensity, making it ideal for beginners as well as advanced users.
Is there a warranty on OmniGym equipment?
Yes, all OmniGym equipment comes with a warranty to ensure quality and durability. Please check our warranty policy for complete information.
What is the Omni Gym Extended Care Plan?
The Omni Gym Extended Care Plan provides an additional year of warranty coverage, extending the support period for your Omni Gym equipment. This plan is designed to give you peace of mind and extended protection.
Who is eligible for the Extended Care Plan?
Devices purchased within the last two years are eligible for the Extended Care Plan. Devices beyond the two-year warranty period are not eligible. Be sure to check your warranty expiration date.
What do I need to activate the Extended Care Plan?
To activate the Extended Care Plan, you will need your order number. Enter this number on the machine to activate extended care. Please save your order information for future reference.
When does the Extended Care Plan become active?
The Extended Care Plan is effective seven days after purchase. If you encounter issues with binding or activation after this period, please contact Omni Gym After-Sales support for assistance.
Can I purchase more than one Extended Care Plan for the same device?
No, each device can only be bound to one Extended Care Plan. Repeated purchases for the same device are not permitted.
Are cancellations or refunds available for the Extended Care Plan?
Once the Extended Care Plan is activated and bound to a device, cancellations and refunds are not allowed. Please proceed carefully with your purchase.
Is the Extended Care Plan available for devices outside the United States?
Currently, the Extended Care Plan is only available within the United States. Devices located outside of the U.S. are not eligible for this service.
Where can I purchase the Extended Care Plan?
The Extended Care Plan is available for purchase on the official Omni Gym website.
What does the Extended Care Plan cover?
The Extended Care Plan includes unlimited repair services for eligible issues. Coverage applies to material costs, logistics for providing and returning goods, and testing fees. However, it does not include on-site repair services. Users are responsible for any on-site repair-related expenses, including labor and transportation.
What is not covered by the Extended Care Plan?
The Extended Care Plan does not cover damages due to improper use, intentional damage, natural wear and tear, cosmetic damage, loss or theft, or issues caused by unauthorized repairs or modifications. Additionally, damages from external factors such as computer viruses, extreme weather, or force majeure events are excluded.
WARRANTY & RETURNS POLICIES
What is the duration of the standard warranty for Omni Gym products?
All Omni Gym products come with a one-year warranty, covering manufacturing defects and ensuring you receive a high-quality product. This standard warranty can be extended with the Omni Gym Extended Care Plan.
When does the Extended Warranty period start and end?
The Extended Warranty takes effect immediately after the standard warranty expires and lasts for 12 months. It will terminate at 24:00 on the day after the extended warranty period expires.
What does the standard warranty cover?
The standard warranty covers any manufacturing defects. It does not include damages caused by misuse, modification, or natural wear and tear.
How do I initiate a warranty claim?
To start a warranty claim, contact our customer support team with your purchase invoice and warranty details. Omni Gym will guide you through the claim process.
What is the return policy?
Omni Gym offers a 30-day return policy for unused items in their original packaging. If you’re not satisfied, you can return the product for a refund or exchange.
Are there any fees for returns?
Return shipping fees may apply, and items must be in new, unused condition. Please review our full return policy for additional details.
Can the Extended Warranty be transferred to another device or person?
Once activated, the Extended Warranty is bound to the specific product and cannot be transferred to another device or a third party.
Are there conditions that prevent the purchase or activation of extended warranty services?
Yes, if your product’s serial number indicates it was activated over 24 months ago, purchased from unofficial channels, or cannot be matched with an order, you won’t be eligible for the Extended Care Plan.
Are consumable parts included in the warranty coverage?
No, consumable parts like protective films or components that degrade over time due to natural wear are not covered under the warranty.
What should I do if my product needs service after the warranty period has ended?
You may purchase the Extended Care Plan within 24 months of the original purchase to extend coverage. If the warranty has expired and no extended warranty is in place, Omni Gym offers paid repair options through our official service centers.
PACKAGE & SHIPPING
How long does it take to receive my Omni Gym order?
Our standard processing time is 1-3 business days. Shipping times vary by location, and you can generally expect your order within 5-7 business days.
Will I receive tracking information for my order?
Yes, you will receive an email with tracking details once your order has shipped, allowing you to monitor your delivery status.
How is Omni Gym packaged for delivery?
Omni Gym equipment is securely packaged to prevent damage during transit. Larger components are reinforced with additional protection for safe delivery.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact our customer support team immediately with photos of the damaged items. We will work with you to resolve the issue quickly.
Can I change my shipping address for the extended warranty?
Yes, you can change the shipping address for the extended warranty. Please contact Omni Gym customer service before shipment to confirm and arrange the change to avoid any potential additional shipping costs.
How do I request after-sales service for extended warranty repairs?
Submit an Omni Gym extended warranty service application to our after-sales department. Ensure that you provide complete personal information and necessary documents, such as the purchase invoice and extended warranty service number.
What is the process for repairs under the Extended Warranty?
Once your application is approved, follow Omni Gym’s after-sales guidelines for repair. Products eligible for free repair services will be covered under the extended warranty, while non-eligible products will receive a paid repair quote.
What happens if the product is returned or exchanged within the first 15 days?
If the product bound to the extended warranty is returned within 7 days or exchanged within 15 days, the extended warranty can also be processed for return or re-bound with the exchanged product. However, this does not apply if the product was purchased from unofficial channels or if the extended warranty was used within 7 days after activation.
Can I cancel the extended warranty if I no longer need it?
The extended warranty cannot be canceled or transferred once it is bound to a specific device and activated.